The player from India has asked for a withdrawal a lot less than two weeks previous to submitting this criticism. After the investigation the fact has arrive at light-weight which the participant had made use of other person's payment strategy, so their deposits were being refunded. Consequently, the complaint continues to be rejected.
Πραγματικά όλα τα υπόλοιπα σάιτ είναι καλύτερα από αυτό. Με γρηγορότερες συναλλαγές και πιο έμπιστα. Επίσης τα μπόνους που σου δίνει ή χρειάζεται να βάλεις και άλλα χρήματα για να τα εξαργυρώσεις ή απλά δεν στα δίνουν ποτέ.
The player from Greece thinks the casino confiscated his complete balance. We afterwards discovered the harmony was lost through the gameplay.
a) on legitimate grounds, the processing of his/her particular facts, regardless of whether the data is pertinent for the objective of their selection;
The participant from Greece is suffering from troubles withdrawing his winnings resulting from ongoing verification. The participant later confirmed which the withdrawal was processed efficiently, hence we marked this complaint as settled.
In T&Cs of many of them, we uncover clauses and principles which we take into consideration unfair or outright predatory, as they provide the casino the possibility to justify not paying out out winnings to players in specific situations.
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The participant from Peru faced account closure and accusations of cash laundering immediately after distributing a variety of verification documents for just a withdrawal of casino influencers his winnings. He felt these accusations were being unfounded and demanded the return of his winnings, in addition to the capability to withdraw his complete harmony.
The participant's refund is delayed for nearly per month. The criticism was closed as settled as the player obtained his refund.
The participant from Germany described the casino unjustifiably closed their account because of a gradual reaction. The participant experienced currently accomplished the verification method but was continuously requested for additional documents. The Complaints Staff intervened, and after conversation with the casino, it was clarified the player did not respond to a video clip verification ask for within the furnished seven-working day interval.
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The player from Greece had deposited around 950€ in the casino around 15-20 days but felt he had missing Manage and had not obtained any meaningful bonuses. He expressed disappointment in regards to the gameplay working experience, declaring it was uncharacteristically bad in comparison with other casinos.
Participant from India deposited from the casino. His deposit wasn’t credited to his stability yet. We wound up closing the complaint because the player stopped responding to our questions.